BPO
A BPO executive has to handle calls from customers/clients and provide them with a solution to their problems or queries. Giving a resolution to the customers or clients should be a responsibility. Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
Lead Generation
Lead Generation is the process of identifying and nurturing potential customers for your business. It involves acquiring the name and contact information of someone who is interested in your product or service and giving them knowledge and guidance regarding the same.
Customer Engagement
Customer Engagement is the ongoing trend of trying to build relations with consumers and sellers It's an intentional approach by the company that provides value at every customer interaction, thus increasing loyalty.Through this, we get real reviews from the customer and it helps us to improve our services towards them.